Frequently Asked Questions
Is there a contract? How do I Cancel/Suspend Service?
No, there isn’t a contract, however, for insurance purposes we need a signed service agreement giving us permission to be on your property. If you need to suspend or cancel service, simply email us or call the office. But we ask for you to give us a two weeks notice.
Do we work through the winter? What happens when it snows or there is extreme weather conditions?
Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through the winter. We’ll work in most weather, but heavy rain, snow, or a declared State of Emergency can stop us. If there is more than an inch of snow or rain, we will postpone that day’s service until the next scheduled visit. The previous week however, will not be credited due to our work load being doubled when we return. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular cleanups to prevent excessive accumulation.
What type of equipment do you use? What do you do with the waste?
For our residential clients, we have a scooper made to hold large quantities of waste. Once we pick up the feces, we double bag the waste and take it with us. For your protection as well as ours, we clean and disinfect our equipment and work boots after each service. This is how we ensure we don’t bring or take any parasites or pathogens with us.
What type of Deodorizer/Disinfectant do you use? Is it safe for my children/ pets?
We use all natural products to disinfect and deodorize your lawn. These products are safe, non-toxic, all natural, and will not harm your pets or children. In fact, when applied weekly, we’ve received rave reviews about the refreshing scent and we’ve heard the amount of pesky bugs has been reduced in the areas we spray. These products have several uses especially in the home when your pet has an accident, or an area that smells.
What are your Hours of Operation? What about holidays?
Our office hours are Monday thru Friday 7am to 7pm. Our Pooper Scoopers begin their routes at 8am and will work until their daily route is complete.
We do not work the following days:
1) New Years Day 4) Labor Day 7) Martin Luther King Day
2) Presidents Day 5) Thanksgiving Day 8) Memorial Day
3) Independence Day 6) Christmas Eve and Christmas Day
When a holiday falls on a regular service day, we will return the following week. We do not give credits for that week due to the double waste that we will be picking up on your next visit.
Should I unlock my gate?
Yes. Since employees are not to climb or jump over fences, please have your gate unlocked on your service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If you like, we will loan you a lock at no cost to you. Please note, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed.
Can you work with our dog/dogs in the yard?
In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take unnecessary risks with your dog or our employees.
How do I pay you?
Upon completion of your initial service call, we require that you pay for your first month of service in advance. Once your first month is completed, we will then email you your next months invoice. We use Pay Pal to send our invoices, but that doesn't mean you have to use that payment option. You can also send us a check or pay with cash. You do what ever is convienent for you.
Is there any additional costs on your first visit?Yes. There is a one time service fee of $20. That will cover the extra amount of time on the yard, due to high amounts of dog waste.
What are my responsibilities to maintain service?
To better service you, please be mindful of the following:
Yards and pens must be accessible.
Grass and leaves should be kept to a minimum to locate the waste.
Aggressive dogs must be left indoors on scheduled cleaning days
Payments must be made in a timely manner, unless prior arrangements have been made.
What does your company mean by “SATISFACTION GUARANTEED”?
We promise that you will get the service your are happy with or you don’t have to pay for it! We know our business depends on doing excellent work, and it’s the quality of our service on which we stake our success. We’re working very hard to make our name mean reliable, high-quality service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard, or we’ll credit your account so you won’t be charged.
THANK YOU FOR YOUR BUSSINESS!!